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FAQs

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FAQs FAQs

If you have any questions or queries about One Life or our competitions take a look below at our FAQs. If for some reason your question is not listed below please get in contact with us at your earliest convenience, we are more than happy to help!

General

Why should I play with One Life Competitions?
Here at One Life Competitions we offer amazing prizes at even better odds, our draws are never extended and our prizes are guaranteed. With us you have much better odds than playing the lottery.
How do I enter a competition?
To enter a competition simply choose your prize and select the amount of tickets you wish to purchase. You will then need to log in or register with us if it is your first time playing. From there your tickets will be randomly generated and then all that’s left to do is purchase your tickets through our secure payment gateway. Your ticket will then be emailed to you instantly and available to view on your account page. Simple as that.
Can anyone play?
To play with One Life Competitions, you must be over 18 and a UK resident.
How many entries am I allowed?
The maximum number of entries for each competition will be displayed in the “Terms of Play” section on the competitions page.
Do I need to sign up to play?
Yes you do need to register with us before playing, it's really simple and takes less than 30 seconds.
Are competitions extended?
Our competitions are never extended. They are all guaranteed regardless of the amount of tickets sold.
How will I be notified if I win?
If you are our lucky winner we will attempt to call you after the draw, you will also receive an email from us straight after the competition asking you to get in touch. All we need to do after that is confirm your identity and then your prize will be delivered within 7 days.
Where can I see my tickets?
Your tickets are emailed to you instantly when you enter a competition. You can also log into your account on our website and view active tickets as well as expired tickets.

Competitions

How is the winner selected?
Here are One Life Competitions every player is given a letter and number combination. From there we have two state of the art lottery machines which we load with all the combinations sold. One machine selects the Letter and the other selects the Number. Our lucky winner will be the person who has the letter and number combination selected randomly by our machines. All our draws are streamed live on Facebook.
Where can I watch the live draw?
All our draws past and present are available to view on our Facebook page https://www.facebook.com/OneLifeCompetitions
When is the live draw?
The live draw for every competition is detailed on the competitions page, just look for the countdown timer. We will also email every player an hour before the draw is due to take place. As well as that we will notify you after the draw, either way win or lose.
Are the prizes guaranteed?
Yes of course, every single prize is guaranteed. We will never change our prizes ever!
Do holiday prizes have specific dates to be redeemed?
Yes for all our holidays dates to redeem will be detailed in the terms of play on each individual competition page.
What happens if a prize isn’t claimed?
If a prize is not claimed within 7 days of the draw date we will redraw the competition and select another winner again at random. If this happens you will be notified beforehand.

Security

Will I receive a confirmation email?
Yes with any purchase on our site you will receive a confirmation email which will contain your tickets. If you don’t receive your confirmation email please get in touch with us as soon as possible.
Is my account secure?
Yes 100%, here at One Life Competitions we know how important it is that your personal information is stored safely and securely. With that in mind we have the strictest security measures in place to protect our customers.
What if I’ve forgotten my sign in details?
If you have forgotten your log in details simply go to the login page and click on the forgotten password link. From there you will be able to reset your password through a secure link.
Is my data secure?
Yes of course, We follow the Data Protection Act 2018 and GDPR on how we store our customers data. See our privacy policy for more info.
How are the competitions fair?
Each customer is given a letter and number combination completely randomly when they purchase a ticket. Once a competition has ended we live stream the competition an hour later. Our lottery machines are not pre loaded, they are loaded live and then a letter and number combination is produced. We believe this is the fairest possible way to pick a winner completely randomly.
Are card payments secure?
Yes all our payments are processed by Zing.gg who are verified by Visa & MasterCard.
Can I save my card details for future payments?
Yes, you can add a card to your account so you can checkout even quicker and easier than normal.